Refund policy

RETURN & REFUND POLICY

You have the right to request a return in accordance with the terms below.

EU RIGHT OF WITHDRAWAL

If your order is delivered within the European Union, you have the legal right to withdraw from your online purchase within 14 days of receiving the goods, without giving a reason.

To exercise your right of withdrawal, you must inform G*BRAND of your decision before the 14-day withdrawal period expires by contacting:

f7000problems@gmail.com

After notifying us of your decision to withdraw, you must send the goods back within 14 days.

Please contact us before sending a return so that we can provide the correct return instructions and return address.

CONDITION OF RETURNED GOODS

You may inspect and try the item as you reasonably would in a physical store in order to establish its nature, characteristics and fit.

You may be responsible for any diminished value resulting from handling the item beyond what is necessary for this purpose.

Where applicable, please return the product with its original tags and packaging. Missing or damaged packaging alone does not remove any statutory right of withdrawal.

RETURN SHIPPING

For a change-of-mind return made under the right of withdrawal, the customer is responsible for the direct cost of returning the goods.

We recommend using a tracked return service and keeping proof of shipment until your return has been completed.

If an item is defective, damaged, incorrect or otherwise does not conform to the order, please contact us. Return costs and other remedies will be handled in accordance with applicable consumer law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect or does not match what you ordered, contact us as soon as reasonably possible at:

f7000problems@gmail.com

Please include your order number and, where useful, photographs showing the issue.

Your statutory rights concerning faulty or non-conforming goods, including the applicable legal guarantee, are not affected by this policy.

EXCHANGES

We do not currently offer direct exchanges.

If you would like a different product, you may return the original product in accordance with this policy and place a separate new order.

REFUNDS

When you validly exercise your statutory right of withdrawal, we will reimburse the amounts required by applicable consumer law within 14 days of being informed of your decision to withdraw.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first, where permitted by law.

Refunds will be made using the same payment method used for the original transaction unless another method has been expressly agreed.

For a valid EU withdrawal, the refund will include the cost of the least expensive standard delivery method that was available for the original order.

If you selected a more expensive delivery method, such as premium or express delivery, the additional delivery cost above the standard delivery price will not be refunded unless required by law.

Your bank or payment provider may require additional time to show the refund after it has been processed by us.

CANCELLATIONS BEFORE SHIPPING

If you wish to cancel an order before it has been fulfilled, contact us as soon as possible at:

f7000problems@gmail.com

If the order has not yet been shipped, we will attempt to cancel it. This does not affect any statutory right of withdrawal that may apply after delivery.

MODEL WITHDRAWAL FORM

You are not required to use this form, but you may use it if you wish to exercise your right of withdrawal.

To: G*BRAND
Email: f7000problems@gmail.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:

Signature (only required if this form is submitted on paper):

CONTACT

For return or refund questions, contact:

f7000problems@gmail.com